Senthil Ramalingam
Assistant Vice President | CX CRM Practice Lead for Financial Services
- Role
- Assistant Vice President Cx Crm Practice Lead for Financial Services at Cognizant
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Senthil Ramalingam
As CX CRM Practice Lead Cognizant, I lead go-to-market and delivery teams for Financial Services BU. Our key focus areas include on Salesforce Financial Services Cloud (FSC), CCaaS modernization, and Agentic AI solutions for banking, insurance, and wealth organizations. We help financial institutions move from legacy systems to scalable, cloud based ecosystems that transform how they sell, onboard, underwrite, advise, and serve customers.I’ve led multi cloud Salesforce programs, digital onboarding and KYC journeys, modern advisor and banker experiences, loan origination and claims/servicing modernization, and enterprise integration across core banking and insurance platforms.I bring a strategic, outcomes focused approach—combining commercial discipline with delivery excellence—to help financial services and insurance clients improve customer engagement, streamline operations, and drive measurable growth through modern, compliant, data driven experiences.
Experience
Assistant Vice President Cx Crm Practice Lead for Financial Services
Jan 2026 — Present
Education
Harvard Business Publication
Executive Leadership Development Program
Symbiosis Institute of Management Studies
Financial Management
Skills
- Software Project Management
- Crm
- Sdlc
- Solution Architecture
- IT Strategy
- Outsourcing
- Vendor Management
- Business Analysis
- Global Delivery
- Requirements Gathering
- Business Process Improvement
- Program Management
- Requirements Analysis
- Project Management
- Pre-Sales
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