Senthil Murugan
Cloud service Reliability Manager
- Role
- Cloud Service Reliability Manager at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Senthil Murugan
Cloud & Infrastructure Delivery Leader with 18+ years of experience driving…
Experience
Cloud Service Reliability Manager
Aug 2021 — Present · Chennai, IN
Tata Consultancy Services (TCS) — Chennai, IndiaCloud Service Delivery Manager – AWS Tower | Aug 2021 – Present- Act as the primary point of contact and strategic bridge between senior leadership and clients oncloud service delivery matters- Collaborate with internal teams (engineering, support, business analysts, and operations) to ensureseamless service execution and adherence to SLA- Partner with business operations to understand priorities and guide technology usage to meetbusiness requirements- Collaborate with Enterprise Architecture and IT application leaders on large-scale projects to ensureoptimal configuration, development, integrations, and reporting with scalability and usability in mind- Foster a culture of urgency, high performance, and collaboration across different teams whiledelivering complex change initiatives- Hire, develop, and lead an inclusive, empowered, engaged, and high-performing team of architects,project managers, QA testers, and solution engineers- Establish best practices, standards, and guidelines for design & development, deployment, support,and analytics- Engage in RFPs, resource planning, commercial activities, and drive data-driven initiatives- Delivered average cumulative savings of $1M USD per year through FinOps, automation & optimization- Managed 67 AWS accounts, ensuring high availability, security, and compliance- Implemented enterprise-wide backup strategy covering all critical AWS-supported services without anyBAU impact or downtime- Mitigated AWS Cloud Health & security alerts improving enterprise security posture- Collaborated with DevOps and engineering teams to ensure smooth delivery as per businessrequirements- Led and mentored a global team of 80+ members to achieve SLA & KPI targets- Generated regular reports on delivery performance, efficiency, and improvement areas- Participated in BCP implementation & asset distribution during COVID-19 enabling secure remotework.
Education
KLNCE
Bachelor of Engineering (BE), Electrical and Electronics Engineering
2002 — 2006
Nadar Higher Sec School
Higher secondary school , Computer Science
1998 — 2000
Skills
- Sdlc
- Itil
- Unix Shell Scripting
- IT Recruitment
- Requirements Analysis
- Java
- Unix
- Vendor Management
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