Senthilkumar Ramamoorthy

About Senthilkumar Ramamoorthy

I\'m a senior leader with 20+ years of experience driving customer success, digital transformation, and operational excellence across the global publishing and eLearning ecosystem.My leadership spans accessibility strategy, solution consulting, and large-scale program delivery, but at the core of it all—I\'m passionate about solving client problems, building trusted partnerships, and delivering measurable business value.I\'ve collaborated closely with sales, product, and delivery teams to win and retain high-value accounts across the Americas, Canada, and Europe. My initiatives have helped improve client retention, unlock upsell opportunities, and deliver multi-million dollar bottom-line impact.With certifications in CPACC, Scrum Master, Six Sigma, and Trusted Tester, I blend domain expertise with execution strength to drive scalable, inclusive digital solutions that meet both compliance and commercial goals.I’m now focused on contributing to forward-thinking organizations looking to grow their customer base, elevate service excellence, and champion accessible innovation

Experience

1. General Manager

   MPS Limited

   Jul 2025 — Present · Chennai, IN

   Leading transformative initiatives at MPS Limited, driving growth and operational excellence in the Digital Services Business Unit. • Managing P&L, ensuring financial health and strategic alignment with business goals. • Implement process optimizations that improved service delivery efficiency. • Foster a customer-centric approach, enhancing engagement through targeted accessibility initiatives.

Education

• Annamalai University

  Master of Business Administration - MBA, Human Resources Management and Services

  2008 — 2010

• Annamalai University

  Bachelor of Arts - BA, English Language and Literature, General

  2005 — 2008