Senthil Kumar

WORK HISTORY

EDUCATION

ABOUT SENTHIL KUMAR

Market Research / Insights Manager / Client Experience with 14 years of work experience.Hello! I am Senthil Kumar, a results-oriented professional with over 14 years of extensive experience in Research and Analysis, Market Intelligence, and Strategic Decision Support across various industries, including education, pharma, healthcare, technology, CPG, OTC, banking, and retail. My expertise lies in leveraging data analysis and competitive intelligence to influence business strategies and optimize client engagement. I am passionate about driving impactful decision-making and fostering strong client relationships.Throughout my career, I have successfully led cross-functional teams and implemented innovative research methodologies to tackle complex business challenges. I possess strong capabilities in data visualization tools such as Power BI, Tableau, and QlikView, which enable me to generate actionable insights and create comprehensive reports. My commitment to improving customer satisfaction and brand loyalty through strategic initiatives has been recognized, and I am dedicated to advocating for the customer voice in every project I undertake.Key Achievements- Successfully led a transformation initiative at JP Morgan Chase & Co. to automate monthly reporting processes, reducing manual effort and ensuring real-time insights- Championed the establishment of a new Research Center of Excellence, driving a 25% increase in research efficiency and actionable insights delivered to stakeholders- Drove a 10% improvement in customer satisfaction scores through targeted NPS and CSAT enhancement strategies.