Senthil Balasubramanian
Senior Engineer @Access Healthcare
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WORK HISTORY
Senior Engineer @Access Healthcare
Coimbatore, IN
Working in Incident management and handling Tickets• Setting up the folder permissions for the end user• Updating servers with latest service packs and hot fixes• AD account related Issues and permissions• Forti- Client VPN, Office 365, Outlooks support, Citrix Workspace Tools, Firewalls,Networking Knowledge on functional and technical support, troubleshooting anddiagnosing hardware and software problems with laptops/Desktops• TCP/IP Configuration, Internet Maintenance• Monitoring helpline portal in the core responsibility of all shift engineers and not asingle ticket should get violated, Active Directive Management and Desktop CentralManage Engine AD Audit Plus• Working in Incident management and handling Tickets through manage engine• Working Manage Engine Ticketing Tool and Remote Tool.• New client inbound and outbound mail access providing to users• Overall site Asset management and Inventory management• Internet utilization and data utilization monitoring
EDUCATION
Sudharshana polytechnic college thuraiyur
Diploma
Jayaram College of Engineering and Technology
Bachelor of Engineering - BE
ABOUT SENTHIL BALASUBRAMANIAN
Detail-oriented IT professional with a strong background in Active Directory administration and Service desk management. Experienced in designing, implementing, and troubleshooting Active Directory infrastructures to ensure seamless user authentication and access control. Seeking a challenging role where I can leverage my expertise in Active Directory to contribute to the efficiency and security of IT operations.
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