Sujoy Sen
Client Support
- Role
- Client Support at Otelier
- Location
- Navi Mumbai, IN
- LinkedIn followers
- 500 followers
About Sujoy Sen
An experienced L&D leader with over 2 decades of experience across industries & regions.For the past 10 years, I have handled HOD / National Head roles with large teams, while delivering measurable business profitability, and have created significant value in a Key National Leadership Role with Telecom Major ‘Idea Cellular’.Now a part of Centum Learning By UpGrad; a new-age learning solutions company with a global footprint, & powered by best-in-class technology, delivering measurable business and individual impact. Centum\'s expertise helps organizations drive employee productivity, develop a pipeline of future leaders, and craft customized learning journeys.An alumnus of ‘IIM Calcutta’, I bring strong Leadership Expertise in the following areas:L&D: Creating & Managing a large Tech-driven Service Training effort across India encompassing Retail Stores & Contact Centre – Voice / Chat / eMail & back office.Strategy: L&D intervention for Business Profitability Planning, Go-to-Market support strategy, New avenues for Cost Reduction / Revenue Generation, Profit Centre Management and Budgeting.Business Transformation: Leading complex & large Transformation Projects & Change Management.Customer Engagement: CRM, NPS & Customer Centricity Programs.Coaching, Mentoring & Team Management: Managing large & highly dispersed teams & Partners Pan India.I believe every problem has a simple workable & scalable solution. With a futuristic vision, I had digitized end to end training content & delivery across the country for brand Idea Cellular.Sujoy Sen+91•••02
Experience
Client Support
Mar 2024 — Present
Education
DBMS English School - Jamshedpur
ISC, Computer Science
1992 — 1994
De Nobili School, FRI (Digwadih), Dhanbad
ICSE, Science
1989 — 1992
Indian Institute of Management, Calcutta
EPBM-16, Executive Program in Business Management
2011 — 2012
Julien Day School - Elgin Road - Kolkata
School, IV Std to VII Std
1985 — 1989
National Institute Of Sales
Advance Post Graduate Diploma in Global Sales & Marketing Management, Sales & Marketing Management
1998 — 1999
St. Xavier's School - Durgapur
KG - III Std, School
1981 — 1985
St. Joseph's College of Arts & Science - Bangalore
B.Sc, PMC - Physics / Math / Computers
1994 — 1997
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