Senoia Brantley
- Role
- Customer Success Manager at Clearwave Fiber
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Senoia Brantley
Professional Motto Performance. Precision. Partnership.\"I empower teams and…
Experience
Customer Success Manager
Aug 2024 — Present · Pooler, GA, US
Strategically increased customer renewal rates to 95%+ by proactively managing lifecycle touchpoints, addressing service-impacting concerns, and reinforcing long-term account value.• Generated consistent 20–30% quarterly growth in customer upgrades by identifying bandwidth expansion opportunities and recommending high-impact solution enhancements.• Reduced churn risk by 35% through targeted health monitoring, personalized outreach, and data-driven retention strategies tailored to commercial account needs.• Optimized customer engagement workflows by leveraging Salesforce CRM to track opportunities, log activities, forecast renewals, and execute timely follow-ups to accelerate deal movement.• Oversaw a diversified portfolio of 50+ commercial clients, ensuring strong satisfaction levels, SLA compliance, and alignment between customer requirements and network performance.• Strengthened brand presence and referral channels by cultivating community partnerships and identifying key local influencers to drive ongoing market awareness and trust.
Skills
- Desktop Application Support
- Amazon Web Services (Aws)
- Hl7
- Visio
- Analysis
- Software Documentation
- Firewalls
- Cloud Computing
- Wireless Networking
- Application Servers
- Virtualization
- Mpls Vpn
- Cloud Security
- Microsoft Azure
- Network Infrastructure
- Routing Protocols
- Network Security
- Hipaa
- System Configuration
- Hyper-V
- Network Design
- Process Improvement
- Network Administration
- Managed Care
- Cloud Applications
- Remote Troubleshooting
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