Semra Sandmann

Experience

1. General Manager

   Heine Bros Coffee

   Mar 2025 — Present · US

   The General Manager(GM)of Heine Brothers Coffee is responsible for overseeing daily operations,ensuring exceptional customer service,and maintaining a positive work environment. Key responsibilities include:1. Staff Management- Recruit, hire,and train a diverse team,ensuring skill development in barista techniques and customer service- Conduct performance evaluations,provide feedback,and address any staff conflicts to foster a collaborative culture.2. Operational Oversight- Manage daily operations,ensuring the shop is clean, well-stocked,and compliant with health regulations- Oversee inventory management,vendor relations,and minimize waste through efficient practices.3. Financial Management- Develop and manage the store’s budget,forecasting revenues and expenses for financial stability- Analyze sales data to identify growth opportunities and implement strategies to drive sales- Control costs by negotiating with suppliers and optimizing labor expenses.4. Customer Experience- Ensure high standards of customer service,leading by example to enhance customer satisfaction- Engage with the local community through events and partnerships, promoting sustainability and local sourcing- Gather and respond to customer feedback to continuously improve the customer experience.5. Strategic Planning - Identify growth opportunities,such as new store locations and product lines,while analyzing competitors- Collaborate with marketing teams to promote the brand and establish measurable sales and satisfaction goals.6. Leadership and Culture - Foster a positive,inclusive work environment that reflects company values and encourages teamwork- Handle conflicts professionally and act as a role model,inspiring the team to excel.In summary,the General Manager plays a vital role in driving operational excellence and ensuring a positive experience for customers and employees,requiring strong leadership and financial acumen.

Education

• Marmara University

  Radyo-Televizyon Gazeteciliği

  2014 — 2017

• Istanbul Arel University

  Radyo, Televizyon ve Dijital İletişim

  2009 — 2012

• University of Louisville

  Master's degree, Communication and Media Studies

  2019 — 2021