Semence Bonane
Seeking Human Resource Specialist role where I can utilize my expertise to generate an efficient human resource operations to achieve organizational objectives and grow in my career.
- Role
- Tier-1 Support Specialist at U.S. Customs and Border Protection
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Semence Bonane
10+ years of experience in human capital management, administrative support, and program…
Experience
Tier-1 Support Specialist
U.S. Customs and Border Protection
Apr 2019 — Present · Washington, DC, US
Provides strategic program and operational support, addressing inquiries from global travelers andensuring efficient operations for DHS applications, including visa renewals and Trusted Traveler Programparticipation. Collaborates with divisional commanders and management, ensuring effective communication andprogram coordination, leading to a 20% increase in Trusted Traveler Program (TTP) membership. Analyzes operational inefficiencies and recommends improvements, resulting in a 15% increase intraveler satisfaction and faster resolution of inquiries. Prepares and presents data-driven reports and briefings to senior leadership on program performance,providing critical insights that support strategic decision-making and operational improvements. Monitors policy updates and ensure compliance, adjusting operational workflows to align with newDHS/CBP regulations, including quarantine and humanitarian programs such as “Uniting forUkraine.” Identifies and implements process improvements, providing recommendations to streamlineworkflows and enhance program efficiency. Provides technical guidance and support to both travelers and internal CBP units, ensuring adherenceto public safety protocols and federal policies.
Education
American University
Master of Business Administration - MBA, Human Resource Analytics and Management
2019 — 2021
Northern Virginia Community College
Associate's degree, Business Administration and Management, General
2008 — 2010
George Mason University
Certification, Human Resource Professional Certification
2019 — 2019
Towson University
Bachelor of Business Administration (BBA), Human Resources Management and Services
2011 — 2013
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