Semalla Santosh Kumar

About Semalla Santosh Kumar

I am a Senior ServiceNow Business Process Consultant with 9 years of experience in ITSM transformation, catalog workflow automation, cybersecurity rule governance, and Telecom OSS service order management.I specialize in designing scalable ServiceNow solutions across Catalogs, Request Management, SLAs, Data Certification, ITSM modules, and security recertification workflows (VPCSC, Cloud Armor).My work includes:Automated cybersecurity rule recertification using Data CertificationDesigning dynamic catalog experiences, approval chains, SLAs & dashboardsMigrating legacy platforms into ServiceNow Request ManagementBuilding OSS order workflows using TMF APIs (641/640)Leading UAT, requirement workshops, stakeholder discussions, and agile deliverySupporting multi-domain teams across network security, cloud, and telecomI bring a combination of deep business analysis, process re-engineering, and ServiceNow platform expertise that enables organizations to improve governance, reduce manual work, and achieve higher operational accuracy.I am currently exploring ServiceNow Business Analyst / ITSM Consultant roles in leading MNCs.

Experience

1. Management Consultant

   Accenture Strategy & Consulting

   Jul 2024 — Present · Hyderabad, IN

   servicenow Business Analyst – Deutsche BankProcess Transformation:Worked for CYBER Security Operations- network security in gcp and Data leakage platform using service catalogsAnalyzed manual network security rule recertification for VPCSC and Cloud Armor.Designed automated to-be workflows using ServiceNow.Automation & Compliance:Developed workflows for rule data retrieval, approvals, and change management.Ensured compliance with annual recertification requirements.Stakeholder Collaboration:Gathered requirements using ServiceNow templates.Created Visio process flows and secured stakeholder sign-offs.Development Handoff:Documented processes and delivered requirements to the development team.Supported implementation to ensure accurate solution delivery.Key Tools: ServiceNow catalogs, flow designer, data certification modules,cmdb, Visio, Documentation Standards.

Education

• Avanthi Institute of Engineering & Technology

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

• JMJ English medium high school

  School

• Osmania University

  Master of Business Administration - MBA, Finance, General

• Andhra University, Visakhapatnam

  Master of Technology - MTech, Bio medical engineering

  2014 — 2016