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Selwyn James

IT Technical Support Analyst @Troutman Pepper Locke LLP

Boston, MA, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

IT Technical Support Analyst @Troutman Pepper Locke LLP

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Boston, MA, US

EDUCATION

1985 — 1989

Paul Robeson High School

High School Diploma, Computer Technology/Computer Systems Technology

1995 — 1999

Baruch College

Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance

1992 — 1995

LaGuardia Community College

Associate of Arts and Sciences (AAS), Computer and Information Systems Security/Information Assurance

SKILLS

Windows XpMcitp Exchange 2010 AdministrationComptia Security+A+ CertifiedInformation TechnologyMcdst Windows XpLaptopsTroubleshootingSecurity+Virtual Private Network (Vpn)WindowsNetwork + CertifiedSecurity + CertifiedAntivirusMicrosoft ExchangeMicrosoft Certified ProfessionalComputer SecurityCwnaWindows ServerInternet Protocol Suite (Tcp/Ip)Server + CertifiedTechnical SupportWindows 7Mcitp Enterprise Support Technician for Windows VistaMcitp Enterprise Administrator for Windows Server 2008Certified Wireless Network AdministratorOperating SystemsComputer RepairNetwork AdministrationMicrosoft OfficeComptia a+System AdministrationDomain Name System (Dns)Tcp/IpDynamic Host Configuration Protocol (Dhcp)ServersMcitp Enterprise Desktop Support Technician for Windows 7

ABOUT SELWYN JAMES

I am a Certified IT Professional (M365, MCSA, MCSE, CompTia) with 27 years of experience working in the Financial, Media, Publishing and Legal industries. Provide Technical Support for Desktop Computers, Windows Server, Applications and related Technologies. Proficient in multi-tasking, troubleshooting and resolving Customer issues efficiently.Core Competencies:• Move, install, build, configure, test, maintain, monitor and troubleshoot end user hardware• Configured iPhone/iPad/Android devices to work with Microsoft Exchange/MDM• Create and manage Active Directory User and Computer accounts• Troubleshoot Computer, Network and Printer issues• Configure Computers and equipment for new workersOperating Systems: Windows 10,11 Windows Server 2008 / 2012 / 2016Software: Microsoft Exchange, SQL Server, Crystal Reports, iManage Office 2016, O365, Lawson Business Intelligence 9.0, Lawson Environment Version 8.0.3.3, Lawson 8.0.3. MSP#8, MAS 500 7.4, Sales Logix 7.5, Sophos Anti-Virus, Eikon, Service Now

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