Selwyn James
IT Support Analyst
- Role
- IT Technical Support Analyst at Troutman Pepper Locke LLP
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Selwyn James
I am a Certified IT Professional (M365, MCSA, MCSE, CompTia) with 27 years of experience working in the Financial, Media, Publishing and Legal industries. Provide Technical Support for Desktop Computers, Windows Server, Applications and related Technologies. Proficient in multi-tasking, troubleshooting and resolving Customer issues efficiently.Core Competencies:• Move, install, build, configure, test, maintain, monitor and troubleshoot end user hardware• Configured iPhone/iPad/Android devices to work with Microsoft Exchange/MDM• Create and manage Active Directory User and Computer accounts• Troubleshoot Computer, Network and Printer issues• Configure Computers and equipment for new workersOperating Systems: Windows 10,11 Windows Server 2008 / 2012 / 2016Software: Microsoft Exchange, SQL Server, Crystal Reports, iManage Office 2016, O365, Lawson Business Intelligence 9.0, Lawson Environment Version 8.0.3.3, Lawson 8.0.3. MSP#8, MAS 500 7.4, Sales Logix 7.5, Sophos Anti-Virus, Eikon, Service Now
Experience
IT Technical Support Analyst
Jan 2025 — Present · Boston, MA, US
Education
Paul Robeson High School
High School Diploma, Computer Technology/Computer Systems Technology
1985 — 1989
Baruch College
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
1995 — 1999
LaGuardia Community College
Associate of Arts and Sciences (AAS), Computer and Information Systems Security/Information Assurance
1992 — 1995
Skills
- Windows Xp
- Mcitp Exchange 2010 Administration
- Comptia Security+
- A+ Certified
- Information Technology
- Mcdst Windows Xp
- Laptops
- Troubleshooting
- Security+
- Virtual Private Network (Vpn)
- Windows
- Network + Certified
- Security + Certified
- Antivirus
- Microsoft Exchange
- Microsoft Certified Professional
- Computer Security
- Cwna
- Windows Server
- Internet Protocol Suite (Tcp/Ip)
- Server + Certified
- Technical Support
- Windows 7
- Mcitp Enterprise Support Technician for Windows Vista
- Mcitp Enterprise Administrator for Windows Server 2008
- Certified Wireless Network Administrator
- Operating Systems
- Computer Repair
- Network Administration
- Microsoft Office
- Comptia a+
- System Administration
- Domain Name System (Dns)
- Tcp/Ip
- Dynamic Host Configuration Protocol (Dhcp)
- Servers
- Mcitp Enterprise Desktop Support Technician for Windows 7
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