Selvaraj Duraiswamy

Talent Acquisition Manager Service Delivery Manager @Reveille Technologies,Inc

Charlotte, NC, US

Driving customer satisfaction, growing account revenue, and maximizing account profitability. Leading all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery. Additionally, I will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the Sales team; as well as supporting those new clients along with supporting existing clients by focusing on the following: Customer relationship management, expansion of services within the account(s) assigned and ensuring the delivery team(s) are delivering high-quality work. Job Responsibilities Include: • Lead multiple accounts revenue & gross margin growth.• Actively collaborate with Sales to hunt for new accounts.• Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner. • Drive revenue growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs and aligning our offerings accordingly.• Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for project management and client engagement.• Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the hiring lifecycle.• Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction.• Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders.• Groom delivery and client partner talent to scale accounts as appropriate • Effectively position company as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup

Bharathiar University

MBA, HR (from IIKM)

Bharathidasan University

BSc, Inf. Sc. (Bishop Heber College, Trichy)

Bharathiar University

PGDCA, Computer Applications