Selvan K

About Selvan K

As a Business Operations professional with over 10 years of experience, I have a proven…

Experience

1. Senior Technical Product Manager

   T-Mobile

   Apr 2025 — Present

   Led a cross-functional initiative to redesign the mobile acquisition funnel, integrating AEM 6.5 and backend APIs via Swagger. This project increased customer onboarding conversion by 18%, decreased production defects by 25% through automated testing in SauceLabs, and improved overall funnel performance using data-driven insights.Key Responsibilities:Lead B2C digital and e-commerce initiatives to optimize middle and lower acquisition funnels, improving conversion, retention, and customer acquisition KPIs.Act as the voice of the customer (VOC), leveraging SQL and analytics to inform actionable strategies.Define, prioritize, and manage epics, features, and user stories across the full SDLC using Jira and Confluence.Collaborate with UX, design, and engineering teams, leveraging AEM 6.5 and Swagger to deliver seamless web and mobile acquisition journeys.Oversee test design, automation, and validation with SauceLabs; monitor performance and perform root-cause analysis with Splunk.Coordinate release schedules and project planning through MS Project; ensure cross-functional delivery across enterprise platforms, including Milton.

Education

• Madurai Kamaraj University

  Master's degree

• Rasmussen University

  Master of Business Administration - MBA with Distinction