Selvakumar Ganesan
Officer - IT @Skm Siddha And Ayurvedha Company India Ltd
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WORK HISTORY
Officer - IT @Skm Siddha And Ayurvedha Company India Ltd
Erode, IN
Delivered end-to-end IT operations, technical support, system administration, web development, and data analytics, ensuring uninterrupted operations across departments.• Led and managed the internal IT team, ensuring timely issue resolution and adherence to IT service standards and SLAs.• Owned ERP system operations, including workflow redesign, module enhancements, and new module implementations with the iFive vendor team.• Collaborated with cross-functional stakeholders to identify ERP gaps, resolve bottlenecks, and deploy automation-driven solutions.• Achieved a 40% improvement in organizational efficiency through rollout of an AI-powered ERP system.• Designed and implemented workflow automation and process improvements aligned with business goals and scalability.• Conceptualized and launched the “SKM Store – Medicine Information App”, improving data accessibility, accuracy, and compliance.• Trained and supported 15+ users, driving a 28% productivity increase through improved system adoption.• Administered and enhanced Salesforce SO CRM, improving workflows, reporting, and sales visibility.• Designed and deployed an internal IT ticketing system, improving request tracking, response time, and SLA compliance.• Implemented AI-driven BI tools, delivering dashboards, KPIs, and actionable insights for leadership.• Introduced project management tools to improve visibility, accountability, and execution tracking.• Conducted user training programs, achieving an 85% improvement in software adoption.• Monitored and maintained IT infrastructure, ensuring 99% system uptime.• Implemented backup, disaster recovery, and security protocols for business continuity.• Managed vendors and service providers, including procurement, licensing, and integrations.• Coordinated ICICI Bank API–based e-collection and e-payment integration within the ERP system.
EDUCATION
Arulmigu Kalasalingam Polytechnic College
Diploma of Technical Education , Computer Engineering
Government Higher Secondary School - Tamil Nadu
SSLC , General
Government Higher Secondary School - Tamil Nadu
HSC, Biomathematics and Biology
Kamaraj College of Engineering and Technology
Bachelor of Engineering - BE, Computer Science and Engineering
ABOUT SELVAKUMAR GANESAN
IT Operations and Technology Professional with 8+ years of experience across IT Support, IT Operations, ERP & CRM Administration, Web Development, Automation, Data Analytics, and Digital Transformation. I have worked across manufacturing, NGO, startup, and education environments, supporting both business-critical systems and large user bases.I specialize in end-to-end IT service delivery, system administration, ERP workflow optimization, SaaS platform management, cloud hosting, and process automation. I have a strong track record of stabilizing systems, improving operational efficiency, and delivering technology solutions aligned with business goals.Key highlights:• Delivered end-to-end IT operations and support, maintaining up to 99% system uptime• Improved organizational efficiency by up to 40% through ERP optimization and automation• Reduced IT ticket resolution time by 25% while maintaining 100% SLA compliance• Administered Google Workspace and Microsoft 365 for 500+ users• Designed and developed websites and applications using HTML, CSS, JavaScript, PHP, MySQL, WordPress, and Bootstrap• Implemented AI-assisted development, workflow automation, and BI dashboards using Power BI, Excel, SQL, and analytics tools• Managed cloud hosting, domains, deployments, backups, and security protocols• Trained users and students on digital tools, ERP systems, AI, and data fundamentals, driving high adoption and productivityI am known for my hands-on approach, analytical thinking, and problem-solving mindset, with the ability to bridge technical execution and business requirements. I collaborate closely with stakeholders, vendors, and cross-functional teams to deliver stable, scalable, and cost-effective IT solutions.Currently open to opportunities as an IT Support Specialist | IT Officer | Systems Analyst | ERP & CRM Administrator | Web Developer | Data & BI Analyst | IT Automation & Digital Transformation Executive, where I can contribute to building reliable systems and driving continuous improvement through technology.
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