Selman Saracoglu

First-level-produkt-support @Concentrix

Berlin, DE

I am the first point of contact for advertisers, content creators and companies.I analyse and categorise support requests and forward them to the relevant internal teams if necessary.I provide technical support for basic issues that do not require routing.I assist with technical issues with advertising products such as Ads Manager, Business Portfolio, Pixel, etc.I document recurring issues and help improve support processes.I work with internal teams to identify platform issues and develop solutions.

Ankara University

Lisans Derecesi, Siyaset Bilimi ve Hükümet