Selin E.
Specialist, Client Experience Fcc @Fidelity Canada
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WORK HISTORY
Specialist, Client Experience Fcc @Fidelity Canada
Toronto, ON, CA
Responsible for building and scaling Client Experience initiative with VP, Client Experience. Currently designing, analyzing, and enhancing the end-to-end client journeys across FCC products. Supporting the delivery of a client-centric strategy by identifying experience gaps through advanced analytics, setting up a Voice of Client program, and coordinating cross-functional initiatives that improve onboarding, servicing, and all key client journeys.
EDUCATION
University of California, Berkeley, Haas School of Business
Exchange Studies
Lycée Saint Joseph Istanbul
High School Diploma
Ivey Business School at Western University
Master of Management - MMA
École des sciences de la gestion (ESG UQAM)
Bachelor of Science - BS
ABOUT SELIN E.
Selin Ellibes is an accomplished professional working at Fidelity Canada - Client Experience department with over four years of experience at McKinsey & Company - PriceMetrix team. She specializes in crafting client experiences, managing client relationships, driving digital transformation and project management initiatives in the financial services industry. She successfully led complex projects focused on client success, process improvement and data integration. She is trilingual and skilled in cross-functional collaboration.Selin holds a BSc in Economics and Management from ESG UQAM, CSC, PMP and UX certificates and currently pursuing MMA degree at Ivey Business School, Western University. She is passionate about leveraging expertise in digital innovation to help organizations achieve their strategic goals.
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