Sélim Sfar
Platform Architect @Sprinklr
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WORK HISTORY
Platform Architect @Sprinklr
Marseille, FR
Solution Design and Implementation- Guide customers through a prescriptive solution design and manage technical implementation decision points- Define solutions across the platform aligning with out-of-the-box capabilities- Identify and design key integrations with 3rd party systems.Sales Engagement- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.Enterprise architecture- Analyze and translate business information and technical requirements into comprehensive architectural blueprint- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems- Establish and manage technical governance process.Instance Health and Configuration- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.Delivery Operating Model Governance- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.Thought Leadership and Advocacy-Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes.
EDUCATION
University of Paris I: Panthéon-Sorbonne
Bachelor's Degree, Business Information Systems (Organizational Computer Science, Information Technology & Management)
University of Paris I: Panthéon-Sorbonne
Master's Degree, Business Information Systems & Management
Lycée français de Caracas
High School, Mathematics and Computer Science
IAE Paris - Sorbonne Business School
Master's Degree, Information & Knowledge Systems Engineering and Management
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
DUT, Information Technology
SKILLS
ABOUT SÉLIM SFAR
With over 14 years of experience in the SaaS and IT consulting industry, I am a seasoned product implementation advisor and leader who has helped global brands achieve their front office digital transformation goals. As a Senior Principal Product Implementation Advisor at Sprinklr, I delivered critical, multi-million dollar projects for clients in EMEA, improving their customer satisfaction, retention, and engagement across social media platforms. I also designed and delivered onboarding training curriculum for dozens of professional services consultants, co-developed scoping tools for accurate and consistent project planning and resource allocation. I have a proven track record of delivering high-quality results, exceeding expectations, and building trust and rapport with stakeholders.
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