Selim Mahmud
IT Specialist @Experian
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WORK HISTORY
IT Specialist @Experian
London, GB
Provided hands-on technical support for HCL laptops, including battery diagnostics, component replacements, and keyboard troubleshooting.• Utilized SCCM, Autopilot, and Microsoft Intune for device imaging, deployment, configuration, and software/patch updates.• Created, managed, and closed tickets in line with ITSM processes, ensuring timely resolution and accurate documentation.• Assisted end-users with hardware and software issues, driver updates, system errors, and general desktop support.• Resolved account lockouts, password resets, and access issues through Active Directory.• Performed IT asset management activities, maintaining accurate tracking and lifecycle management of laptops and peripherals.• Provided basic network troubleshooting, user additions, and entry-level server support to maintain smooth IT operations.
EDUCATION
Dhaka Polytechnic Institute
Higher National Diploma, ELECTRICAL TECHNOLOGY
City University (BD)
Bachelor of Engineering - BE, Electrical and Electronics Engineering
University for the Creative Arts
Master's degree, Master of Business and Managemen
ABOUT SELIM MAHMUD
I am an IT Support Engineer with hands-on experience across Windows environments, Microsoft 365, Active Directory, Intune, and SCCM, supported by certifications including MD-102, MS-900, MS-100, and AZ-900. In roles at Experian and Blupace Tech, I have delivered end-to-end device management, cloud-based endpoint administration, technical troubleshooting, and ITSM-driven service delivery while maintaining high customer satisfaction.My skills span Microsoft 365, Azure AD/Entra ID, Intune, SharePoint Online, Exchange Online, and basic Azure services including VMs, Storage, App Services, and Backup. I have led multi-site deployments, automated support tasks with PowerShell, and resolved 300+ tickets with 95%+ satisfaction. I am now open to cloud-focused roles, including Cloud Support, M365/Intune Administration, and IT Support Engineer positions where I can apply my cloud knowledge, endpoint expertise, and strong troubleshooting capabilities to support modern, secure IT environments.
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