Seleni Dejesus-Ponce
Client Relationship Program Manager @Healthierhere
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WORK HISTORY
Client Relationship Program Manager @Healthierhere
Serve as the primary point of contact for partner organizations using Connect2 Coordinator, managing all aspects of onboarding, training, implementation, and ongoing customer support.• Strengthen and maintain long-term partner relationships by providing proactive communication, timely resolution of issues, and guidance on product updates and enhancements.• Conduct onboarding sessions and develop tailored training resources to ensure smooth partner adoption and usage of Connect2 Coordinator, contributing to strong partner engagement and retention.• Co-led the development of a scalable onboarding process and played a key role in integrating a CRM system to streamline partner tracking, communications, and support documentation.• Collaborate cross-functionally with product, support, and data governance teams to surface partner feedback, inform product improvements, and represent partner needs in internal planning processes.• Identify opportunities for workflow and support process enhancements, including risk mitigation strategies, support documentation, and continuous improvement of training and communication materials.• Support internal and external communications through the development of presentations, documentation, and partner-facing materials, including survey feedback summaries and product updates.• Assist in the creation and management of an internal SharePoint site to centralize program resources and streamline team collaboration.• Lead efforts to ensure client satisfaction by monitoring key touchpoints, resolving product-related challenges, and advocating for partner needs across internal teams.
EDUCATION
Grand Canyon University
Master of Business Administration - MBA
Western Washington University
Sociology and Spanish
ABOUT SELENI DEJESUS-PONCE
I build trust, solve complex problems, and help client relationships thrive. With…
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