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Selena S.

Selena S.

Chief People Officer @BLAQUE KC

Kansas City, MO, US
EMAILS
[email protected]
MOBILE NUMBERS
+16•••••••17

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WORK HISTORY

Feb 2025 — Present

Chief People Officer @BLAQUE KC

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Fractional People & Culture partner to CEO, structuring leadership tiers and succession pipelines to support organizational scale. Designed and rolled out enterprise workflow technology improving cross-functional efficiency. Led creation of critical leadership roles, hiring processes, and talent selection in partnership with outsourced recruiting teams. Authored HR policies and operating procedures enabling clarity, compliance, and consistent execution across the business.Skills:Strategic PartnershipsPerformance ManagementTalent ManagementWorkforce PlanningPolicy Development and ManagementBusiness Transformation

EDUCATION

N/A

Park University

BS, Management/Human Resources

SKILLS

Call CenterOperations ManagementCall Center Start-UpCall Center DevelopmentProgram ManagementProject ManagementProfit MarginsProfitable GrowthBusiness ProcessBusiness Process ImprovementCoaching StaffStaff DevelopmentCustomer Service ManagementPerformance ManagementVendor ManagementStrategic PlanningStrategic Planning for GrowthOperations ImprovementStart-Up OrganizationsP&L Financial ManagementCustomer Service OperationsCall CentersCustomer ServiceFinancial AnalysisFinancial ModelingMicrosoft OfficeStrategic PartnershipsOrganizational EffectivenessOrganizational LeadershipOrganizational StructureVendor RelationshipsKey Performance IndicatorsProcedure DevelopmentSuccession PlanningChange ManagementTeam ManagementStrategyLeadershipTeam BuildingCustomer Retention

ABOUT SELENA S.

I’m a People & Culture Executive and Principal HR Strategist with 15+ years of experience helping organizations scale through disciplined talent, leadership, and culture systems. I partner with CEOs and Boards to translate strategy into execution—strengthening leadership pipelines, improving retention, and building people-first organizations where performance and purpose align.

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