Selena S.

CEO & Founder, Selena Smith Coaching & Consulting | People & Culture Executive | Principal HR Strategist | Architecting Talent, Leadership & Culture Systems That Scale

Role: Chief People Officer at BLAQUE KC
Location: Kansas City, MO, US
LinkedIn followers: 500 followers

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About Selena S.

I’m a People & Culture Executive and Principal HR Strategist with 15+ years of experience helping organizations scale through disciplined talent, leadership, and culture systems. I partner with CEOs and Boards to translate strategy into execution—strengthening leadership pipelines, improving retention, and building people-first organizations where performance and purpose align.

Experience

Chief People Officer
BLAQUE KC
Feb 2025 — Present
Fractional People & Culture partner to CEO, structuring leadership tiers and succession pipelines to support organizational scale. Designed and rolled out enterprise workflow technology improving cross-functional efficiency. Led creation of critical leadership roles, hiring processes, and talent selection in partnership with outsourced recruiting teams. Authored HR policies and operating procedures enabling clarity, compliance, and consistent execution across the business.Skills:Strategic PartnershipsPerformance ManagementTalent ManagementWorkforce PlanningPolicy Development and ManagementBusiness Transformation

Education

Park University
BS, Management/Human Resources

Skills

Call Center
Operations Management
Call Center Start-Up
Call Center Development
Program Management
Project Management
Profit Margins
Profitable Growth
Business Process
Business Process Improvement
Coaching Staff
Staff Development
Customer Service Management
Performance Management
Vendor Management
Strategic Planning
Strategic Planning for Growth
Operations Improvement
Start-Up Organizations
P&L Financial Management
Customer Service Operations
Call Centers
Customer Service
Financial Analysis
Financial Modeling
Microsoft Office
Strategic Partnerships
Organizational Effectiveness
Organizational Leadership
Organizational Structure
Vendor Relationships
Key Performance Indicators
Procedure Development
Succession Planning
Change Management
Team Management
Strategy
Leadership
Team Building
Customer Retention

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