Selden P Morris

WORK HISTORY

EDUCATION

ABOUT SELDEN P MORRIS

Here’s an updated and tailored version of your LinkedIn “About” section, aligning with your current role as an Incident Manager and reflecting your growing interest in AI, machine learning, and IT security—with a clear trajectory toward AI leadership, without explicitly naming the title: Multi-talented and cross-functional IT professional with over a decade of progressive experience in IT operations, incident and major incident management, and project delivery within complex and fast-paced business environments. Currently serving as a Major Incident Manager at Labcorp, I lead high-impact, time-sensitive responses to critical outages and service disruptions, coordinating across cross-functional teams to drive resolution and continuous service improvement. My role bridges technical depth with strategic coordination—leveraging root cause analysis, incident trend monitoring, and stakeholder communication to enhance infrastructure resilience and customer trust. I thrive in high-stakes situations, ensuring system reliability while identifying opportunities for automation, AI integration, and smarter service management. Passionate about the future of artificial intelligence, machine learning, and IT security, I’ve been actively expanding my knowledge through applied learning, experimentation, and hands-on AI course experiences. I’m particularly focused on how intelligent systems can optimize IT operations, elevate incident response frameworks, and transform enterprise decision-making. I bring a strong foundation in systems support, project planning, and resource coordination—paired with a forward-thinking mindset about emerging tech. My goal is to continue bridging technical execution with strategic innovation, helping organizations navigate the next generation of digital transformation with AI and cybersecurity at the core.