Sekhar Mavuri
Associate Researcher @Sutherland
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WORK HISTORY
Associate Researcher @Sutherland
Chennai, IN
Research:1. Sourced, validated, and published product support information by gathering publicly available contact data and content, ensuringaccuracy and availability through internal tools and databases.2. Communicated with stakeholders via email and internal ticketing systems to collect and update content for end-user accessibility.3 Performed Quality Control (QC) reviews, generating and updating QC reports using Excel dashboards, and providing actionable feedbackto associates for process improvement.4 Mentored and supervised a team of 16 associates, conducting monthly one-on-one sessions, delivering performance improvement plans,and ensuring adherence to quality standards.5 Collaborated with clients via email communication to resolve escalations, address content-related issues, and maintain strong clientsatisfaction levels.6 Utilized XML and AJUDA tools to publish and manage content, ensuring seamless delivery of accurate product information to end users.
EDUCATION
Godavari Institute of Engineering & Technology (GIET), NH-5, Chaitanya nagar, Velaguvanda Village, Rajanagaram(M),Rajahmundry,PIN- 533296 (CC-55)
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Govt. Polytechnic College
Diploma of Education, Electrical and Electronics Engineering
ABOUT SEKHAR MAVURI
As a results-driven and goal-oriented individual, I am always looking for ways to improve…
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