Sekani Patterson
Enterprise Customer Success Manager @LEAP Legal Software
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WORK HISTORY
Enterprise Customer Success Manager @LEAP Legal Software
As a Relationship Manager situated in the UK, it is my responsibility to maximise customer and subscription retention, paying close attention to issues and areas raised by clients. My goal is to ensure that LEAP software is successfully used, by enhancing internal and external product awareness through the planning and delivery of new release showcases, product webinars, and promotional videos. The focus of my role is building my portfolio of larger SME businesses. Within my role I maintain and manage relationships to ensure a high level of satisfaction with the service provided and to maximise business return.I am/have the following expertise:• Experienced in Relationship Management /Business Development• Excellent interpersonal skills with the ability to communicate with a wide range of people• Ability to work remotely and as part of wider team adopting a flexible approach• Demonstrating strong decision-making skills and the ability to take the lead• Ability to explain complex information in simple terms• Ability to identify the features and benefits of products and services
EDUCATION
Bournemouth University
LLB (Hons)
SKILLS
ABOUT SEKANI PATTERSON
Legal & SaaS | Customer Success | Enterprise Growth | LegalTech & AI…
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