Sejal Khanna
Corporate Trainer @Melissa Gillis Care
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WORK HISTORY
Corporate Trainer @Melissa Gillis Care
New Delhi, IN
EDUCATION
Delhi University
B.COM PASS
Dale Carnegie Institute
Participation
SKILLS
ABOUT SEJAL KHANNA
A Leadership, Employee Training, and Development dynamic professional, with over 12 years of extensive experience in Training and Training Management (Process, Customer Experience, and Behavioural), Team Management, Content Development, Quality adherence/audits, Business Operations, and Process Management and Improvement. CORE COMPETENCIES INCLUDE • Driving the development of superior customer service and high performance. • Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. • Managing retention through various tools/ techniques e.g. early warning signs detection. • Training Need Analysis (TNA) and Creating content based on the TNA. • Administering performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. • Performing quality checks, developing and reviewing performance reports, identifying areas to improve, and implementing measures to improve performance levels and meet objectives. • Reviewing and analyzing performance reports/ data through various tools and techniques. • Performing trend analysis on available data/ resources.
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