Seiko Tran
SaaS Renewals & Sales Leader | $57M+ Revenue Owner | Public Sector | Customer Retention Expert |Trilingual (EN/VI/FR)
- Role
- Public Sector Renewals Manager - Zoom Video Communications, Inc at Zoom
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Seiko Tran
Renewals leader with 10+ years driving revenue retention and growth in public‑sector SaaS…
Experience
Public Sector Renewals Manager - Zoom Video Communications, Inc
Dec 2020 — Present · Colorado Springs, CO, US
Own and manage a $57M+ annual renewal quota across U.S. Public Sector accounts, including federal, state, local, and higher education institutions. Drive strategic renewal planning and execution, including pricing, timing, and negotiation of multi-year support agreements. Led cross-functional “SWAT” teams—Sales, Support, CSMs, Channel Partners—to address complex customer issues and deliver quarterly business reviews (QBRs) that showcase Zoom’s platform value. Increased customer retention by negotiating budget-friendly 3-year renewals during the COVID crisis, saving clients significant long-term costs. Collaborated with internal and external sales teams to ensure seamless handoffs and alignment on renewal strategy and contract execution. Recognized with the US Government Teams Force Multiplier Award (2021) for surpassing annual sales targets and driving account growth.
Education
California State University San Marcos
Bachelor of Arts, Liberal Arts and Sciences/Liberal Studies
1989 — 1990
California State University San Marcos
California Multiple Subjects Teaching Credential - K-8, Education
1990 — 1991
Skills
- Coaching
- Brand Development
- Digital Media
- Fundraising
- Marketing Strategy
- Time Management
- Entrepreneurship
- Account Management
- Program Management
- Direct Sales
- Negotiation
- Microsoft Office
- Sales
- Strategy
- Email Marketing
- Product Marketing
- Social Networking
- Online Advertising
- Salesforce.com
- Marketing Communications
- B2b
- Events
- Social Media Marketing
- Sales Process
- Strategic Partnerships
- Online Marketing
- Public Speaking
- Advertising
- Market Research
- Event Planning
- Training
- New Business Development
- Sales Operations
- Lead Generation
- Business Development
- Enterprise Software
- Sales Management
- Leadership
- Networking
- Selling
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