Er Rohit Sehrawat
Assistant Operation Manager
- Role
- Assistant Operations Manager at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Er Rohit Sehrawat
Experienced Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Ciena,ECI,Tejas, NPT, IMS, NGN, SQL, Marketing Strategy, Microsoft PowerPoint, and Customer Service. Strong engineering professional with a Master of Business Administration (M.B.A.) focused in Marketing/Marketing Management, General from Amity University, Gautam Budh Nagar.
Experience
Assistant Operations Manager
May 2024 — Present · Gurugram, IN
Leading a network operations team of 12 engineers, ensuring SLA-drivenservice reliability.Handling customer tickets, escalations, and outages (service-down/flappingcases).Coordinating with stakeholders to streamline change requests & downtimemanagement.Monitor fiber and IP network performance using NMS tools.Perform preventive maintenance and fault localization on fiber routes.Optimize bandwidth utilization and traffic flow for ISP customers.Maintain high availability, redundancy, and SLA compliance.Diagnose and resolve fiber cuts, signal degradation, and packet loss issues.Perform root cause analysis for network outages and service disruptions.Coordinate restoration activities with field teams and third-party providers.Provide escalation support for customer and backbone network issues.Work with fiber contractors, equipment vendors, and upstream providers.Support ISP customer provisioning, service activation, and migrations.Manage network expansion and upgrade projects from planning to delivery.Provide technical guidance to operations and field teams.
Education
Amity University, Greater Noida Campus
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
2016 — 2018
MDU
Bachelor of Technology (B.Tech.), Electronic and Communications Engineering Technology/Technician
2010 — 2014
Skills
- Transmission Engineer
- Transmission
- Teamwork
- Ericsson Noc
- C++
- Microsoft Office
- Marketing Strategy
- Powerpoint
- Microsoft Excel
- Java
- Microsoft Word
- Electronics
- Customer Service
- Network Operations Center (Noc)
- C
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