Sehej S.
- Role
- Premier Support Engineer at Samsara
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sehej S.
As individuals, we all have distinct gifts and niche skills that we should aim to fit…
Experience
Premier Support Engineer
Aug 2021 — Present
Solved escalated tickets with an average CSAT of 4.5 out of 5. • Provided technical support to customers with 1M+ ARR contracts during onboarding onto Samsara from legacy dispatch software, often working jointly with support teams from 3rd party software/integrations to resolve technical issues. • Conducted root cause analysis to diagnose and resolve reported technical issues while creating training opportunities and/or technical documentation for customers and frontline technicians. • Provided recurring training to frontline phone agents to improve product knowledge, time-to-resolution, and agent morale.
Skills
- Matlab
- Solidworks
- Java
- C & C++
- Microsoft Office
- Wordpress
- Android Sdk
- Project Management
- Teaching
- Microsoft Excel
- Youth Mentoring
- Manufacturing
- Robot Programming
- Web Development
- Html & Css
- Leadership
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