Ira Seferovich

About Ira Seferovich

I maintain an enjoyable balance of work/life/travel. I have been working in the sciences for over a decade. This experience has honed and developed me not only as an individual but as an asset to the scientific community. I enjoy collaboration and the challenges/rewards of solving difficult problems/projects. Please feel free to reach out.

Experience

1. Application Scientist and Technical Support Manager

   Carterra

   Feb 2018 — Present · Salt Lake City, UT, US

   I lead a team of scientists providing technical and application-based support to Carterra customers and ensure the efficient operation and successful execution of the Support department’s duties. Through a dual role, I provide expert knowledge of Carterra software, hardware, scientific applications, and experimental design to customers and ensuring timely resolution of issues. I use relevant support data to drive product development and improvement processes. Additionally, I conduct customer demonstrations at our Salt Lake City lab, contribute to application and protocol development. Oversee direct reports in the execution of activities and projects. Approve vacations and expenses for reports. Conduct performance reviews and collect yearly objectives.Responsibilities: Provide technical and application-based support to Carterra customers, address inquiries andtroubleshoot issues effectively. Manage a team of Technical Support Scientists – approve vacation time and expenses, conductPerformance Reviews and work with team on Objectives. Maintain an expert level knowledge of all Carterra Products, including but not limited to thecompany’s hardware, software, and biological applications. Utilize phone, video, email, and occasional on-site visits to communicate with customers andensure their needs are met. Document customer interactions, issues, and resolutions accurately in a CRM system. Lead data driven product improvement initiatives. Follow up with customers to ensure timely resolution of their concerns and maintain high levelsof customer satisfaction. Conduct customer demonstrations at the Salt Lake City lab to showcase the capabilities andfeatures of Carterra products. Contribute to the development of applications and protocols to optimize customer experienceand product performance. Occasional travel to customer sites to deliver training, offer on-site support, and providetechnical expertise.

Education

• Boise State University

  Bachelor of Science (B.S.)

  2008 — 2012

• Johnson County Community College

  General Studies

  2005 — 2006

Skills

• Sds-Page
• Immunoassays
• Molecular Biology
• Protein Chemistry
• Customer Support
• Laboratory Skills
• Antibodies
• Microsoft Office
• Soldering
• Monoclonal Antibody Production
• Cell
• Cell Culture
• Science
• Biochemistry
• Qpcr
• Hybridoma
• Cell Biology
• Biology
• Maintenance & Repair
• Laboratory
• Hybridoma Culture
• Research
• Affinity Measurement Expert
• Biotechnology
• Protein Purification
• Assay Development
• Purification
• Protein Expression