Seerat Pawar

Operations Manager @Amazon Development Center Poland

Hyderabad, IN

Leading team as well as projects to re-engineer business processes and drive change management to successfully conclude the project on time. Working cross functionally with tech and non-tech teams. Hands on experience in pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation. Regularly check in to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions. Regularly communicating with external customers (Carriers, Vendors/Suppliers) and internal stakeholders (Retail, Finance, Software Support, Fulfillment Centers) Well Experienced in implementing repeatable processes and driving automation or standardization Hands on experience in data mining, data management, reporting, and SQL queries Experienced in leading projects and programs in an operational setting. Experienced defining program requirements and using data and metrics to determine improvements. Analyze and maintain all Service Levels, implement improvement plans as needed and monitor operational metrics. Managing process KPIs. Responsible for onboarding the best talent into program. Participating in cross functional meetings to review information received from operationalsupport functions - Training, HR, Quality, WFM, TA- and partner to define action plans thatresolve issues and drive continuous improvement

IEC UNIVERSITY

Bachelor's degree