Hossein Mostafa

IT Operations Engineer @Bonial

Berlin, DE

Key Contributor to Scalable IT Operations and User-Centric Service Delivery Focused on delivering robust, scalable, and secure IT operations, with hands-on responsibility for all IT services supporting over 400 users across international office locations, including Berlin and Paris. Operate within hybrid environments using a cloud-first approach to ensure seamless user experience and security compliance.Key Responsibilities:Manage identity and access systems (AD, Adaxes), including user lifecycle, group policies, SSO, MFA, and SAML integrations.Administer Microsoft 365, Azure AD, and Google Workspace to maintain secure, scalable cloud environments.Deploy and maintain MDM platforms (Intune, JAMF, SCCM), leading OS and hardware rollouts across the organization.Deliver 1st to 3rd line support across hybrid setups (Windows/macOS), improving resolution times and user satisfaction.Oversee meeting room technologies and AV infrastructure, including Logitech rooms, Airtame devices, surveillance systems, and event setups.Key Achivements:Reduced onboarding time by 40% by streamlining device provisioning and automating user workflows via Adaxes and IntuneLed SharePoint migration for internal teams, boosting collaboration and cutting legacy storage use by 60%Optimized M365 license usage, reducing costs through tighter provisioning, tracking, and procurement alignmentResolved Jira tickets/year with a 4.9/5 user satisfaction rating, ensuring fast, high-quality IT supportPiloted AI tools (ChatGPT, Gemini) for IT Ops documentation, scripting, and end-user troubleshooting

Lebanese University

Bachelor's degree, Business Administration Computer Management