Seemant Mishra

About Seemant Mishra

Fraud and risk professional with 6.9 years of experience across escalations, law enforcement (LEA) investigations, transaction monitoring, and trust & safety operations. Currently managing customer and bank escalations related to frozen accounts and regulatory reviews, including transaction analysis, document verification, and LEA coordination.Experienced in detecting fraud, scams, Account Takeover (ATO), identity theft, and money laundering risks through transaction behavior, device and location analysis, OSINT, and social media research. Strong background in KYC, customer onboarding, compliance review, and risk decisioning.Previously worked in high-volume investigation environments, reviewing 100+ cases in parallel and closing 700+ cases per day, handling global fraud patterns, social-media scams, and seasonal fraud trends. Known for accurate risk judgment, fast decision-making, and consistent quality in metrics-driven environments.Bring good experience in AML investigations | Financial Crime| CDD | EDD | Transaction Monitoring | LEA coordination | Regulatory escalations

Experience

1. Escalation Specialist

   Fi

   Jul 2025 — Present · Bengaluru, IN

   Led customer and bank escalations related to frozen accounts and regulatory investigations. Analyzed transaction activity, verified customer documentation, and assessed risk to determine freeze or unfreeze actions. Managed law enforcement agency (LEA) cases, including lien verification and customer coordination.Utilized Freshdesk, BigQuery, and Excel to drive timely, compliant case resolution.

Education

• New Horizon College of Engineering

  Bachelor of Engineering - BE

  2015 — 2019