Seemaant Rana
- Role
- Technical Consulting Engineer Iii at Cisco
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Technical Consulting Engineer Iii
Jun 2021 — Present
Working in Cisco Collaboration Solutions focused on products: Gateways, CUBE/SBC, CME, CUE, CUCM, CUSP, LGW integration with WebEx calling, direct routing with MS Phone system, etc. · Good knowledge about the VOIP protocols like SIP, H323, MGCP, SCCP and RTP/SRTP. · Understanding of Web technologies like HTTP(S), TLS, TCP/IP, and certificates. · Handling different escalations, collaborating with other technology engineers and driving the conference calls to address multiple issues causing a common outage. · Responsible for re-creating customer\'s scenario in Cisco LAB to minimize the troubleshooting effect on the production network and perform root cause analysis for customers. · Working with developers in testing the new features, identifying and reporting bugs with new or existing features. · Advise customers on Design related issues and Responsible for analyzing the Traces and Logs for finding the root cause of several Priority 1 and 2 outages. Basic Experience with Linux, taking root access to UC apps for troubleshooting and fixing issues.
Education
SRM University
Bachelor's degree, Computer Science
2013 — 2017
Brightlands School
Mathematics and Computer Science, 94.5%(HSC) and 88%(SSC)
2001 — 2013
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