Seema Waghela

About Seema Waghela

Work Summary-20yrs + of work experience of which over 18 years in Business Outsourcing…

Experience

1. Deputy Group Manager -transitions and Transformation

   IBM

   Aug 2021 — Present · Bangalore, IN

   Responsible for handling projects for clients in different industries and across Finance and Accounts / Talent Transformation domain.Own client engagements / contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting.Provide support to Business development in responding to new proposals (RFI’s and RFP’s)Manage End to End Transitions for various projects, onshore and offshore transition and operationsManage Transformation / reengineering projects, Lean and Six Sigma methodology implemented in operation excellence projectsEstablish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team.Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training.Ensure adequate mentor ship and training of team members to ensure process objectives and Customer requirements are met.

Education

• University of Mumbai

  Bachelor's degree

Skills

• Risk Management
• Team Management
• Strategy
• Project Management
• Training
• Vendor Management
• Call Center
• Operations Management
• Process Improvement
• Business Process
• Governance
• Business Process Re-Engineering
• Business Process Improvement
• Team Leadership
• Program Management
• Bpo
• Mis
• Operational Excellence
• Call Centers
• Business Development
• Leadership
• Process Simulation
• Outsourcing
• Transition Management
• Requirements Analysis
• Management
• Change Management
• Coaching
• Resource Management
• Sla
• Performance Management
• Crm
• Telecommunications
• Analysis
• Service Delivery
• Customer Service
• Business Analysis