Seema Panwar
Advisor, E-Business | Online CSAT
- Role
- Advisor E-business at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Seema Panwar
I am proud to be a part of the global online experience team that\'s transforming the way we engage with our customers online.We are responsible for relentlessly driving customer satisfaction and success for Online Customer Experience.I am passionate about customer success and strive for continuous improvement and exceeding expectations.I am a competent professional,fast and eager learner. I am detail oriented and adopt to changing project requirements quickly to meet business goals with a proven track record of excellence.
Experience
Advisor E-business
Sep 2023 — Present
Identify CSAT opportunities of Online Experience • Process deep dive for issue RCA and solution and for proactive identification of discrepancies• Serve as the voice of the customer internally and build/enhance product features with the key inputs• Involved in pre-post launch analysis whenever new feature and product get implemented on the website• Data visualization/ design to analyze customer visits, path flows on Dell online portals
Education
Delhi University
Bachelor’s Degree
Skills
- Customer Relationship Management (Crm)
- Training
- Employee Relations
- Quality Auditing
- Interpersonal Skills
- Team Management
- Time Management
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