Seema Mall
Operational Analyst @LanceSoft, Inc.
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WORK HISTORY
Operational Analyst @LanceSoft, Inc.
Gurugram, IN
CIBC (Canadian Imperial Bank of Commerce) – Payee Department• Worked across three key sub-departments: Positive Payee, Exception Handling, and Returns.• Responsible for validating cheques issued by clients using CRIA application via Citrix environment.• Reviewed daily cheque transactions across multiple accounts to identify suspicious or mismatched items.• Cross-verified cheques against the issued file received from the client.• Flagged suspicious items and initiated “Pay” or “Do Not Pay” decisions by sending alerts to clients via email.• Maintained high accuracy and timeliness in handling cheque validation and fraud prevention processes.2. Goldman Sachs – Deposits & Client Communications• Processed cheque deposits and client documents using EMX Portal and Web CSR system.• Validated critical information such as name, address, and VBO number for each deposit.• Ensured correct processing and categorization of each deposit based on its condition.• Maintained detailed notes in Web CSR for every transaction, following internal compliance and quality standards.
EDUCATION
Methodist PG College
B.com
IMS UNISON UNIVERSITY
Master of Business Administration
ABOUT SEEMA MALL
Banking & Financial Services Professional with expertise in end-to-end banking operations, cheque verification, and deposit processing for top-tier clients like CIBC and Goldman Sachs. Currently working with FIS (via LanceSoft Inc.), I specialize in managing high-volume financial transactions while ensuring accuracy, compliance, and fraud detection.Core Expertise: Banking Operations: Hands-on experience in cheque verification (Positive Payee, Exception, Return), deposit processing, and documentation management for global financial institutions. Risk & Compliance: Skilled in detecting irregularities using CRIA (Cheque Reconciliation Imaging Application) and ensuring adherence to security protocols. Client-Centric Support: Proficient in Web CSR, EMX Portal, and Citrix to validate sensitive data (e.g, account details, VBO numbers) and resolve discrepancies. Operational Efficiency: Adept at streamlining processes for cheque reconciliation, reporting suspicious activity, and maintaining audit-ready records.
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