Seema Ingole
Technical Support Engineer | SME in IT Service Desk | Microsoft 365, Azure AD, VPN & Network Support | ITIL & Escalation Specialist
- Role
- System Administrator L2 at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Seema Ingole
Technical Support Engineer with 3.7 years of experience in Identity & Access Management…
Experience
System Administrator L2
Feb 2023 — Present · Maharashtra, IN
Expertise in IT Infrastructure Management | Proficient in Troubleshooting & Support | Ensuring Seamless Operations.Experienced System Administrator with a strong background in managing and maintaining IT infrastructure. Skilled in providing technical support, troubleshooting hardware and software issues, and ensuring optimal system performance. Passionate about leveraging technology to enhance productivity and resolve complex technical challenges- Transitioned technical support project from another organization successfully- Acted as Subject Matter Expert (SME) in the Service Desk; provided guidance to agents on issues and processes- Managed escalation and provided real-time resolution to high-priority incidents- Delivered floor support and managed queue performance- Supported users across NA, UK, Nordics, and Netherlands- Conducted global training sessions and documentation for knowledge sharing- Hands-on experience with IAM, MFA, Azure AD provisioning, and Microsoft Authenticator- Troubleshot O365 apps, VPN/Zscaler issues, network access, and shared drives- Provided technical support via ServiceNow, NextThing, and other tools.
Education
Shri Saraswati college,Akot
12th(HSC)
2012 — 2014
VidyaBharti mahavidhyalaya,Amravati
BCA
2014 — 2017
Shri Narsing mahavidhyalaya,Akot
10th(SSC)
2011 — 2012
P. R. Pote (Patil) Education & Welfare Trust's Group of Institutions's College of Engineering & Management, Amravati.
Master of Computer Applications - MCA
2018 — 2020
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