Seema Gujaran
Quality Coach
- Role
- Quality Coach at Cognition Solutions
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
Experience
Quality Coach
Jan 2013 — Present
Monitoring Calls attended by Customer Response Executives (CREs) as per quality parametersBriefing sessions and calibrations for CREsAnalysis of Poor Customer Experience and suggesting necessary actions to prevent the sameAnalyze the Coaching / Training needs of the agents & support them in deliveryConduct Compliance, Communication & Process Awareness sessions for new hires. Process Suggestion & implementations to enhance customer experienceHighlighting Process Gaps
Education
Tilak College
Bachelor's Degree
Skills
- Secondary Research
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