Seema Gardia

About Seema Gardia

Results-driven Assistant Manager with a strong background in team leadership, operational efficiency, and customer satisfaction. Proven ability to manage day-to-day operations, optimize processes, and lead. Cross-functional teams to achieve business goals. Skilled in problem-solving, strategic planning, and fostering a collaborative work environment, with a focus on driving continuous improvement and delivering exceptional results.\"

Experience

1. Assistant Manager

   Concentrix

   Dec 2023 — Present · IN

   Managed daily operations, overseeing a team of 20 employees to ensure efficient workflow and high performance.•Provide feedback to associates and prepare development plans for them.•Fostered a positive work environment by mentoring team members, resulting in improved employee engagement and retention.•Ensure optimum staffing as required for meeting KPI\'s / SLA\'s / process metrics.•Facilitates the achievements of desired KPI\'s as per contract.•Maintain operational data (attendance, performance data etc) and ensure that there are no open items on these deliverables.•Ensure compliance with internal policies and procedures, external regulations and information security standards.•Collect and provide data for audit requirements.

Education

• Indira Gandhi National Open University

  Master of Business Administration - MBA

• Pt. Ravishankar Shukla University, Raipur

  Bachelor of Commerce - BCom