Seema Bharti
Marketing & Client Engagement Manager - CX Solutions at Concentrix, a global customer experience services and technologies company, providing support to the world\'s best brands.
- Role
- Marketing and Client Engagement Manager at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Seema Bharti
CX Portfolio Manager responsible for product, capability and solution-specific sales…
Experience
Marketing and Client Engagement Manager
Aug 2022 — Present · IN
Work with multidisciplinary teams to maintain, develop and manage initiatives with autonomy, creativity, and accountability.• Collaborate with teams to facilitate awareness and alignment and lead working groups where needed. Serve as Sales and Solutions primary resource for non-client, non-industry specific product and capability content and for liaising with cross-functional teams. • Responsible for creating new content, and updates, maintains and elevates existing content, as needed. • Work with global cross-functional teams and subject matter experts, i.e, industry, delivery, and marketing to create and elevate materials (such as case studies, demos, first strike materials) to better equip Sales for client conversations and in growing the business. • Support team in development of transformational, outcomes-based toolkits Liaise with Industry Sales Enablement Manager, as needed, to customize product/capabilities for specific industry needs and determine where product-specific training may be beneficial to increase % of non-advisor services in deals.• Train new Sales, Account and Solutions team members on CX Performance Tools. • Partner with global sales training to ensure product-specific training programs are focused, relevant and not duplicative.• Own regular communications, reminders and updates about products and capabilities • Support Sales Enablement team in developing presentations and messaging relevant to unique audiences, assist with reporting, project management and competitive intelligence.
Education
Garden City University
Bachelor of Business Management, Finance, General
2007 — 2010
Chiranjeev Bharti School
Business/Commerce, General
Skills
- Oracle
- Process Improvement
- Saas
- Business Analysis
- Finance
- Data Migration
- Persuasive Presentations
- Persuasive Speaker
- Persuasive Writing
- Communication
- Software Project Management
- Leadership
- Customer Service
- Crm
- Microsoft Office
- Team Management
- Oracle Erp
- Sap
- Stakeholder Engagement
- Revenue Assurance
- Customer Relationship Management (Crm)
- Business Process Improvement
- Revenue Analysis
- Revenue Recognition
- Revenue Forecasting
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