Sedat T.

Experience

1. Salesforce Developer

   DoorDash

   Jan 2020 — Present

   Interacted with various members of the sales team to collect and document requirements. Prepared technical documents and fulfilled requirements on the SFDC platform. Worked on different types of SFDC standard objects, such as Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns. Designed, implemented, and deployed Custom objects, Custom fields, Page layouts, Tabs, and Components based on the application requirements. Designed and created master-detail relationships, lookup relationships on objects, and created junction objects to establish many-to-many relationships between objects. Rolled out Salesforce Chatter to all users to improve and accelerate communication across the company. Engaged in creating and customizing Email templates and configuring them to the email alert. Configured assignment rules, Web-to-Lead, Web-to-Case, Email-to-Case, and Auto-Response rules. Designed and created validation rules based on business requirements. Created custom reports using Tabular, Summary, and Matrix reports. Designed and created approval processes including email alerts, and field updates. Applied workflow/time-dependent workflow actions, and workflow processes. Imported data from excel sheets and CSV files into Leads, Accounts, Contacts, and Opportunities using data Loader and Data Import Wizard. Used data loader for bulk import and export of data. Used data import wizard to import and update data. Organized internal training sessions for business users on Salesforce technology functionalities with respect to reports and dashboards. Created user profiles, roles based on the organization’s role hierarchy and implemented record-level and field-level security, and configured their sharing settings. Developed Escalation rules and Assignment rules to enable proper routing cases to the case team members. Advised the support and sales team of the organization on effectively using SFDC.