Sed Abdelrahman

About Sed Abdelrahman

Experienced Quality Auditor with 4 years of expertise in the social media space. Skilled…

Experience

1. Senior Software Training Specialist

   eClinicalWorks

   Oct 2023 — Present · Westborough, MA, US

   Directed post-implementation personalization and training for 300+ clients, from small businesses to large enterprises, ensuring successful system adoption and user proficiency. • Developed and delivered customized instructional classes to over 500 clinical users on Electronic Health Record (EHR) applications, resulting in a seamless transition and high user satisfaction. • Resolved complex healthcare software problems by troubleshooting client/server issues, leading to a 15% reduction in support tickets and improved system reliability. • Coordinated and led project implementation and design stages, consistently achieving a 100% client go-live success rate. • Conducted comprehensive software training for medical staff on Electronic Medical Record (EMR) systems, tailoring content to address specific audience needs and knowledge gaps. • Partnered with clients to develop and execute training schedules, ensuring alignment with their business needs and project timelines. • Collaborated with internal teams to identify and address knowledge gaps, refining training materials and strategies for maximum effectiveness. • Consistently achieved top performance metrics, earning the highest client ratings and over 35 accolades in the first year—10 times more than the average

Education

• Helwan University

  Bachelor's degree