Seby Jose
CNP #14043454 |Unified Communications & Collaboration Engineer| Microsoft TEAMS | WebEx | Cisco Gateways, SIP, CUCM, CUBE | Alcatel, Avaya and Mobile | TEAMS Migration |
- Role
- Unified Communication Engineer at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Seby Jose
CCNP Collaboration Certification with 10+ years of experience in Unified communication and operations. Handled multiple projects with various clients & Vendors in the 10+ yrs. of TCS (Tata Consultancy Service) Journey. Responsible for implementation, supporting, and management of Customer’s infrastructure.Expertise in MS Teams, Cisco Webex & Cisco IP Telephony Network. Have strong hands-on experience in Microsoft Teams voice, WebEx, Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUCx), Cisco Unified Contact Centre Express (UCCX), Cisco Unified Presence Server (CUPS/IM & P) and Cisco Call Manager Express (CME), Voice Gateway, CUBE. Have implementation experience in Direct Routing solutions with Cisco Cube & Microsoft System.
Experience
Unified Communication Engineer
Jan 2019 — Present · Bengaluru, IN
Job Responsibilities: • Creating and owning Change activities to support project activities and to perform server level Implementations and upgradations. • Attending daily status reports and incident management calls. • Handling the escalation issues (INC’s and SR’s) from other team members. • Designing & Implementing Direct Routing with Microsoft Systems with Cisco CUBE Solutions. • Administrating, Handling & Supporting Microsoft Teams Voice & Teams features. • Technical support and managing for Teams voice solutions. • Handling User specific Webex, Webex issues and BAU activities. • Incident and change management related to Webex. • Managing & Technical support for Webex Control Hub and Webex voice. • Design and implementation Cisco Webex voice solution for customer • Performing Site Implementations and Cut over activities for APAC, EMEA & AMEC • Configuring and troubleshooting cisco CUBE. • Configuring Troubleshooting VG310 & VG320 connected to the VOIP Network. • Configuring Troubleshooting T1 and E1 PRI Lines. • Configuration and Troubleshooting of Voice Protocols such as SIP and H.323. • Upgrading, Configuring and troubleshooting CIMC, CUCM, CUC, and VGW’s iOS to enhance the new functionalities and to resolve issues. • Working with Cisco TAC & Vendors to resolve high priority cases to obtain faster resolutions. • Monitoring and troubleshooting P1S3 RTMT alerts. • Configuring and troubleshooting CUC and voice mails. Supporting Fax Solutions. • Analyzing call logs with the help of RTMT, DNA, CDR, Translator X for gateway troubleshooting • Drives the appropriate analytics, documentation, and project planning as well as roadmaps for new and enhanced SIP & SBC services • Preparing documentation for internal and external clients detailing system designs and configuration of deployed solutions • Identifying and Implementing Automations & Service improvements with Develop team
Education
Kerala State boardST.Thomas Higher SecondarySchool
Class X, maths and science
2004 — 2009
Akshaya College of Engineering and Technology
B.E computer science, Computer Science
2011 — 2015
Kerala State boardGovernment Higher SecondarySchool
Class XII, science
2009 — 2011
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