Sebin Kolam
Field Customer Quality Engineer | Problem Solver | Process Optimizer | Experienced in Tech Delivery, QA, and Change Management
- Role
- Field Customer Quality Engineer at Intel
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Sebin Kolam
Hey, my name is Sebin, I am a results-driven quality and systems professional with over 5…
Experience
Field Customer Quality Engineer
Aug 2022 — Present
Drive quality KPIs and continuous improvement for Intel server CPUs through cross-functional collaboration and data analysis.• Build strong client relationships by proactively resolving issues and minimizing fallout through corrective actions.• Prepare quality reports and executive presentations; manage escalations and ensure timely customer communication.• Oversee failure analysis, warranty/RMA processes, and align expectations with upcoming product releases.• Anticipate customer needs and address gaps to enhance satisfaction and long-term reliability.
Skills
- System Upgrades and Network Maintenance
- Window
- Good Time Management and Critical Thinking Skills.
- Excellent Problem Solving Skills
- Malayalam
- Data Backup
- Ms Office (Word, Excel, Powerpoint)
- A Fast Learner
- Java
- A Team Worker
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