Sébastien Piché

Vice President Operations @Activate Games

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Vice President Operations @Activate Games

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Toronto, ON, CA

Toronto, Ontario, Canada

SKILLS

Conflict ResolutionHotelsStrategic PlanningCateringFood & BeverageBudget ProcessProject ManagementCustomer ServiceRestaurantsLeadershipBanquetsFranchisingCost ControlCustomer SatisfactionTeam ManagementCulinary SkillsNegotiationNew Restaurant OpeningsObservationTeam LeadershipGuest RecoveryHospitalityGoal OrientedFine DiningBusiness DevelopmentHiringP&LMarketingBudgetsFoodProofreadingBudget MonitoringStrategic HRCost ManagementGuest Service ManagementMarketing StrategyRestaurant ManagementMenu DevelopmentRetailTeam Building

ABOUT SÉBASTIEN PICHÉ

As Vice President of Operations at Activate Games, I lead multi-department operations across North America, overseeing store operations, marketing, customer care, construction, installations, facilities, and maintenance. My mandate is to drive operational excellence, strengthen customer experience, and scale systems and processes that support rapid growth across the U.S. and Canadian markets.With more than a decade of executive leadership experience in fast-growing, customer-centric industries, I specialize in building high-performing teams, streamlining operations, and delivering sustainable profitability in competitive markets.Bilingual in English and French, I bring a collaborative, data-driven approach that balances strategic vision with hands-on execution—creating organizations that are scalable, efficient, and built to deliver exceptional customer experiences.

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