Sébastien Lefèvre
Digital Customer Experience Specialist @Schneider Electric
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WORK HISTORY
Digital Customer Experience Specialist @Schneider Electric
Lyon, FR
Mapping the digital customer journey, understanding and framing needs and pain points for key personas (panel builders, contractors, and specifiers) and their business processes (playbook)• Contributing to detailed specifications for UX, data, and digital tools.• Leading the deployment of digital solutions across 20+ countries (Product Selectors)• Monitoring KPIs: tracking adoption, customer usage, and tool performance, compiling monthly “DCX Analytics” reports.• Driving change management: organizing webinars, product demos, documentation (release notes, user guides), and videos, maintaining a knowledge base and animating an internal community (Yammer)Energy Management > Power Systems > DCX team (in a consulting company)Tools: EcoStruxure Power Build MV, EcoStruxure Power Build CT, Product Selector.
EDUCATION
Université Jean Moulin (Lyon III)
Master 2 (M2)
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
BAC+4
SKILLS
ABOUT SÉBASTIEN LEFÈVRE
15 years of experience in project management, digital marketing, CX (Customer…
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