Sébastien Buffier

Chief Customer Officer @Simplifia

Lyon, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Chief Customer Officer @Simplifia

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At Simplifia, we believe it should be possible to experience the grief of losing a loved one with peace of mind.To achieve this, we create powerful and user-friendly softwares and services to help your funeral home grow.Simplifia supports your digital transformation with a 3-in-1 funeral solution- A custom-configured funeral software (ERP) to simplify your daily tasks- Digital solutions to increase your local visibility and online reputation- Services to help bereaved families and build loyalty.

EDUCATION

2008 — 2009

Emlyon Business School

Specialized Master (M.S.)

2003 — 2008

Université Claude Bernard Lyon 1

Master of Science (M.Sc.)

SKILLS

BiotechnologySoftware Project ManagementBusiness DevelopmentPharmaceutical IndustryCrowdsourcingSoftware as a Service (Saas)Knowledge ManagementBusiness StrategyInnovation ManagementCustomer ServiceTrainingTraining SkillsEnterprise SoftwareChange ManagementCrmBusiness AnalysisManaging Partner RelationshipsProject ManagementBiochemistryCustomer SatisfactionOpen InnovationConsultingSocial InnovationLife Science IndustryProject DeliveryCustomer Relationship Management (Crm)

ABOUT SÉBASTIEN BUFFIER

With 15 years of experience in driving customer-centric strategies, I have a proven track record of optimizing customer value which directly results in reducing churn and increasing recurring revenue. My diverse experience across Madagascar, Mauritius, France, Switzerland, Germany, and the US provides a unique global perspective in delivering exceptional customer success.

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