Sebastian Manzano
Digital Director @Millicom (Tigo)
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WORK HISTORY
Digital Director @Millicom (Tigo)
Led the development and execution of an innovative, customer-centric digital ecosystem that enhanced business value capture and transformed key customer journeys, including discovery, e-commerce, self-care/e-care, payments, and cross-sell/upsell.Key responsibilities included- Creating robust business cases and leading the customer journey ideation process- Aligning business stakeholders across operations and prioritizing initiatives for maximum impact- Defining KPIs to measure success and overseeing project planning, execution, and rollout across multiple markets- Facilitating best practice sharing across operations.Results- Achieved over $50M in cost reductions by shifting from traditional channels to direct-to-consumer sales and care digital journeys, driving significant efficiency and customer satisfaction improvements.
EDUCATION
Universidad Tecnica Federico Santa Maria
Ingeniero Civil Informático, IT
Universidad Adolfo Ibáñez
IT Business Value Diploma, Information Technology
Colegio La Salle
Bachiller
SKILLS
ABOUT SEBASTIAN MANZANO
I am a results-driven professional with extensive experience leading digital…
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