Sebastian Kopinsky
Sr. Retention Strategy Analyst @ Just Energy | MS in Data Science
- Role
- Sr Retention Strategy Analyst at Just Energy
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Sebastian Kopinsky
Over five years of experience in data analysis and business optimization, I\'m a customer-focused and results-oriented Sr. Retention Strategy Analyst at Just Energy, a leading energy company. Holding a Masters in Data Science from the University of St. Thomas, and proficient in SQL, Python, R, and Tableau.My mission is to provide data-driven, action-oriented solutions to challenging business problems, such as customer attrition, pricing, segmentation, and engagement. I\'ve realized six-figure growth through a strategic enhancement of customer data collection and analysis, and pioneered innovative customer retention initiatives that have exceeded overall target revenue and reduced attrition rates by 30%.
Experience
Sr Retention Strategy Analyst
Jul 2022 — Present · Houston, TX, US
Realized six- figure growth through a strategic enhancement of customer data collection from 85% to 95%, with meticulous analysis of customer attrition patterns• Discerned untapped avenues for elevation and successfully attracted a substation influx of new customers• Diligently executed weekly Quality Assurance/Quality Control (QA/QC) processes to ensure precise alignment with the overall profit objective• Leveraged advanced SQL techniques to methodically scrutinize data across multifunctional teams, leading to notable improvements in project efficiency• Orchestrated refined customer targeting and segmentation strategies, culminating in 80% contract renewal rate and exceeding overall target revenue
Education
Bellaire High School
Graduated with Honors
2012 — 2016
The University of Texas at Austin
Bachelor of Arts - BA, Economics
2016 — 2019
University of St. Thomas (TX)
Master of Science - MS, Data Science
2020
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